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What's important to know about Earning & Spending Price Drop Protection™ Dollars?

Last Updated: Jan 21, 2016 04:42PM UTC

The purpose of Price Drop Protection™ is to ensure that our valued customers always get the lowest prices from us. It is important to know a few key things.

Earning Price Drops:

General

  1. Price Drop Protection™ on Flights is applicable to new‚ confirmed bookings, made following the launch of the Price Drop Protection™ program‚ July 4 ‚ 2011.
  2. Price Drop Protection™ on Vacation Packages is applicable to new‚ confirmed bookings, made following the launch of the Price Drop Protection™ program‚ December 8 ‚ 2011.
  3. Price Drop Protection™ on Hotels is applicable to new‚ confirmed bookings, made following the launch of the Price Drop Protection™ program‚ December 8 ‚ 2011.
  4. Price Drop Protection™ on Flights & Hotels is applicable to new‚ confirmed bookings, made following the launch of the Price Drop Protection™ program‚ November 5 ‚ 2012.
  5. Participants must hold‚ and be signed into‚ a valid My FlightNetwork® Account at the time of booking for any Flight‚ Hotel‚ Vacation Package or Flight & Hotel to become eligible for Price Drop Protection™ savings.
  6. Price Drop Protection™ Dollars are only awarded to travelers and are traveler specific. Account holders can only earn Price Drop Protection™ Dollars if they are a traveler on the booking.
  7. Price Drop Protection™ Dollars expire 365 days from the date that they are awarded to your My FlightNetwork® Account.
  8. Price Drop Protection™ Dollars can only be earned if an identical itinerary can be found and the exact number of seats is available. For flights this means the travel supplier‚ airline‚ flight numbers‚ flight times‚ departure and destination cities all must be identical to the original flight purchased. For vacations this means the departure dates‚ flight times‚ airline carrier‚ flight number‚ tour operator supplier‚ resort/hotel and room type‚ meal plan type and applicable restrictions and/or conditions must be identical to the original vacation package purchased. For hotels this means the hotel‚ supplier‚ room category‚ number of days‚ check-in and check-out dates all must be identical to the original hotel booking purchased. For Flights & Hotels this means‚ the travel supplier‚ airline‚ flight numbers‚ flight times‚ departure and destination cities‚ the hotel‚ supplier‚ room category‚ number of days‚ check-in and check-out dates all must be identical to the original booking purchased.
  9. My FlightNetwork® Account holders whom have grabbed a Price Drop Protection™ deal for the travellers on their booking will control the spending of Price Drop Protection™ Dollars for all travellers. If any travellers are split off of an original account and transferred to a valid My FlightNetwork® Account of their own‚ (by way of email request via My FlightNetwork®)‚ Price Drop Protection™ Dollars accumulated will transfer over and no longer reside under the original account holders My FlightNetwork® Account.
  10. To qualify for a claim‚ Flight‚ Hotel‚ Vacation and Flight & Hotel bookings must be confirmed and paid in full. Bookings held on option‚ or involuntary cancellations performed by the Airline or Tour Operator are not eligible for Price Drop Protection™.
  11. If a Flight‚ Hotel‚ Vacation or Flight & Hotel booking has been changed‚ we will validate any Price Drops based on the new itinerary

Flights

  1. Price Drop Protection™ on Flights is applicable to new‚ confirmed bookings only made following the launch of the Price Drop Protection™ program‚ July 4‚ 2011.
  2. Price Drop Protection™ is available on all economy class flights. Business class or first class flights are not eligible.
  3. Price Drop Protection™ is available on one-way‚ round-trip and multi-city itineraries.
  4. Price Drop Protection™ Dollars can only be earned if an identical itinerary can be found and the exact number of seats is available. For flights this means the travel supplier‚ airline‚ flight numbers‚ flight times‚ departure and destination cities all must be identical to the original flight purchased.
  5. Price Drop Protection™ on flights is unlimited.
    I.e. Base purchase price $500 (before taxes)‚ Price Drops to $250 (before taxes). Grab that deal and get $250 Price Drop Protection™ Dollars per person to spend on future Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance bookings.
  6. Price Drop Protection™ is eligible for Flights made both online at www.flightnetwork®.com and offline via the FlightNetwork® Call Center. A FlightNetwork® agent will notify you if the Flight you are booking is not Price Drop Protection™ eligible.
  7. The process for earning a Price Drop Deal on a Flight can only be done by the customer ONLINE via My FlightNetwork®.
  8. Price Drops for Flights are based on a decrease in the base fare only. If the taxes drop‚ it is not considered a Price Drop and a credit will not be awarded to you. Price Drops can be grabbed up until the time your flight departs.
  9. Price Drop Protection™ Dollars expire 365 days from the date that they are awarded to your My FlightNetwork® Account.
  10. Infants are eligible to earn Price Drop Protection™ Dollars on Flights only if they have paid a base fare.

Vacations

  1. Price Drop Protection™ on Vacation is applicable to new‚ confirmed bookings only made following the launch of the Price Drop Protection™ program‚ December 8‚ 2011.
  2. Price Drop Protection™ Dollars can only be earned if an identical itinerary can be found and the exact number of seats is available. For vacations this means the departure dates‚ flight times‚ airline carrier‚ flight number‚ tour operator supplier‚ resort/hotel, room type‚ meal plan type and applicable restrictions and/or conditions must be identical to the original vacation package purchased.
  3. Price Drop Protection™ on Vacation Packages is unlimited. Price Drops on Vacation Packages cannot be claimed within 31 days prior to departure. 
    I.e. Total Purchase price $800 (including taxes)‚ Price Drops to $600 (including taxes). Grab that deal and get $200 Price Drop Protection™ Dollars per adult to spend on any new Flight‚ Hotel, Vacation Package, Flight & Hotel or Insurance bookings
  4. Price Drop Protection™ is eligible for Vacation Packages made both online at www.flightnetwork®.com and offline via the FlightNetwork® Call Center. A FlightNetwork® agent will notify you if the Vacation Package you are booking is not Price Drop Protection™ eligible.
  5. The process for selecting a Price Drop for a Vacation Package and for applying Price Drop Protection™ Dollars towards purchases can only be done by a Participant online through the Participant's My FlightNetwork® Account.
  6. Price Drops for Vacations are based on a decrease in the total adult fare. If the base fare or the taxes drop‚ it is considered a Price Drop‚ once verified and you will receive your credit. Price Drops on Vacation packages cannot be claimed within 31 days prior to departure.
  7. Price Drops on Vacation packages cannot be claimed for prices that incorporate children base fares‚ children taxes‚ or any additional options purchased at the time of booking;
  8. Price Drop Protection™ Dollars expire 365 days from the date that they are awarded to your My FlightNetwork® Account.

Hotels

  1. Price Drop Protection™ on Hotels is applicable to new‚ confirmed bookings only made following the launch of the Price Drop Protection™ program‚ December 8‚ 2011.
  2. Price Drop Protection™ is available on all hotels‚ bookable online on FlightNetwork®.com;
  3. Price Drop Protection™ Dollars can only be earned if an identical itinerary can be found and is available. For hotels this means the hotel‚ supplier‚ room category‚ number of days‚ check-in and check-out dates all must be identical to the original hotel booking purchased.
  4. The Price Drop Protection™ Dollars which may be obtained by selecting a Price Drop on Hotels is unlimited. For example‚ if the total base price (before taxes) was $500 (before taxes) and the total base price drops to $400 (before taxes)‚ a Participant can select the Price Drop in the manner outlined in these Terms and Conditions and obtain $100 Price Drop Protection™ Dollars which can be applied towards the purchase price of any new flights‚ hotels‚ vacation packages, flight & hotel or insurance booking.
  5. The process for selecting a Price Drop for a Hotel and for applying Price Drop Protection™ Dollars towards purchases can only be done by a Participant online through the Participant's My FlightNetwork® Account;
  6. The amount of a Price Drop on a hotel is based on the decrease in the total base price only (before taxes). A decrease in any tax‚ fee or surcharge applicable to any hotel sold through FlightNetwork® is not a Price Drop and Price Drop Protection™ Dollars cannot be obtained on account of any decrease in taxes‚ fees or surcharges;
  7. If a hotel booking is changed‚ FlightNetwork® will review and validate any Price Drops which have been selected on the basis of the new itinerary;
  8. For hotel bookings‚ Price Drop checks can only be performed prior to the check-in date. Once a Participant's check-in date has arrived‚ a Participant is no longer eligible for Price Drop Protection™;
  9. For Hotels‚ Price Drop Protection™ Dollars are awarded to the First Named Traveller and not the Primary My FlightNetwork® Account holder;
  10. Price Drop Protection™ Dollars are only applicable per room‚ multiple Price Drop Protection™ Dollars are not permitted in the same reservation;
  11. Price Drop Protection™ Dollars expire 365 days from the date that they are awarded to your My FlightNetwork® Account.

Flight & Hotel

  1. Price Drop Protection™ on Flight & Hotel is applicable to new‚ confirmed bookings only made following the launch of the Price Drop Protection™ program‚ November 5‚ 2012.
  2. Price Drop Protection™ is available on all Flight & Hotel bookings with economy class flights. Flight & Hotel bookings with business class or first class flights are not eligible.
  3. Price Drop Protection™ is available on one-way‚ and round-trip itineraries.
  4. Price Drop Protection™ Dollars can only be earned if an identical itinerary can be found and the exact number of seats is available. For flights & hotels this means‚ the travel supplier‚ airline‚ flight numbers‚ flight times‚ departure and destination cities‚ the hotel‚ supplier‚ room category‚ number of days‚ check-in and check-out dates all must be identical to the original booking purchased.
  5. Price Drop Protection™ on Flight & Hotel bookings is unlimited and you can grab a deal up until the time your flight departs. 
    I.e. The total base price is $1800 (before taxes) (with 4 passengers) and the total base price drops to $700 (before taxes). Grab that deal and get $200 Price Drop Protection™ Dollars per person to spend on future Flight‚ Hotel‚ Vacation‚ Flight & Hotel or Insurance bookings.
  6. Price Drop Protection™ is eligible for Flight & Hotels bookings made both online at www.flightnetwork.com and offline via the FlightNetwork® Call Center. A FlightNetwork® agent will notify you if the Flight & Hotel you are booking is not Price Drop Protection™ eligible.
  7. The process for earning a Price Drop Deal on a Flight & Hotel can only be done by the customer ONLINE via My FlightNetwork®.
  8. Price Drops for Flights & Hotels are based on a decrease in the total base fare (before taxes) for both products (flight & hotel) combined only. If the taxes drop‚ it is not considered a Price Drop and a credit will not be awarded to you. Price Drops can be grabbed up until the time your flight departs.
  9. Price Drop Protection™ Dollars expire 12 months from the date that they are awarded to your My FlightNetwork® Account.
  10. Infants are eligible to earn Price Drop Protection™ Dollars on Flight & Hotels only if they have paid a base fare on the flight.
  11. If any portion of the Flight & Hotel booking is cancelled‚ Flight or Hotel‚ the booking is no longer eligible for Price Drop Protection™
  12. Price Drops are only applied when both products (flight & hotel) are purchased together and the exact same itinerary has been found at a lower price. Flight & Hotel bookings cannot be split and combined later.

Spending Price Drops:

  1. You must be signed in to a My FlightNetwork® Account at the time of redemption in order to apply any available Price Drop Protection™ Dollars to a new Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance booking. This process can only be done by the customer ONLINE via My FlightNetwork®.
  2. Price Drop Protection™ Dollars can be applied towards a Flight‚ Hotel‚ Vacation Package‚ Flight & Hotel or Insurance base prices only
  3. Price Drop Protection™ Dollars cannot be applied towards taxes‚ fees or surcharges
  4. Price Drop Protection™ Dollars cannot be applied in conjunction with coupon codes.
  5. Price Drop Protection™ Dollars cannot be applied in conjunction with Price Match Guarantee.
  6. Price Drop Protection™ Dollars cannot be transferred‚ shared or pooled between travellers.
helpcenter@flightnetwork.com
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