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Manulife Claim Information (For Canadian Residents)

Last Updated: Apr 08, 2019 12:48PM UTC
Whether you need 24/7 (365) emergency medical assistance or have a question about your claim, our goal is to provide the professional, caring support you deserve.  Here are the steps to take when a cancellation of an Insurance policy is needed:

1. You will be required to cancel your trip immediately with Flight Network or the Airline directly no later than 1 business day following the initial cause of cancellation.

2. For Manulife policies please contact the Assistance Center on the same day of cancellation, if possible at 1-800-211-9093 or 1-519-251-7821 collect where available. 

For 24-hour emergency medical or other travel assistance, contact Manulife as soon as possible:

1-800-211-9093  - Toll-free from Canada and U.S.
Fax - 1-866-434-2041


Send an email to manulifeworldtravelinsurance@manulife.com

*Please do not include any credit card account numbers in your email message.

Hours of Operation:
Monday - Friday; 8:00 am - 8:00 pm EST
Saturday: 8:00 am - 6:00 pm EST
Sunday: 11:00 am - 5:00 pm EST

Note: If a medical emergency prevents you from calling Manulife before you receive medical care, we ask that you (or someone else on your behalf) call Manulife at the earliest possible opportunity.

Send claims correspondence to:

Manulife Global Travel Insurance
c/o Active Care Management
PO BOX 1237, Station A
​Windsor, ON N9A 6P8

3. For TCP policies please contact Flight Network at any of the numbers listed here.

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